Refund & Cancellation

Refund & Cancellation

Payment Terms

In respect of any transactions entered on the DPL11 platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:

The payment of pre-designated amount Users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the DPL11 Services charged by DPL11 and pre-determined participant’s contribution towards prize money pool.

Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning Escrow Account with a Trustee, which is responsible for management of user account and prize pool, until determination of the Winners and distribution of prizes. DPL11 receives only its share of the platform Fees through the said Escrow Agent and has no control over the User Funds held by the Escrow Agent in a dedicated non-interest earning Escrow Account.

The DPL11 reserves the right to charge a Platform Fee, which would be specified and notified by DPL11 on the Contest page, being created on DPL11 platform, prior to a User's joining of such Contest. The Platform Fee (inclusive of applicable tax thereon) will be debited from the User’s account balance and DPL11 shall issue an invoice for such debit to the User.

The User may participate in a Contest wherein the User has to contribute a pre-specified contribution towards the Prize Money Pool of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest. It is clarified that DPL11 has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the Contest terms and conditions. The amount to be paid-in by the User towards the Prize Money Pool would also be debited from the User’s account balance maintained with the Trustee.

Any user availing DPL11 services are provided with two categories of accounts for the processing and reconciliation of payments: (i) 'Unutilized' Account, (ii) Winnings Account. It is clarified that in no instance the transfer of any amounts in the User's accounts to any other category of account held by the user or any third-party account, including a bank account held by a third party:

User's winnings in any Contest will reflect as credits to the User's Winnings Account.

User’s remitting the amount the designated payment gateway shall be credited to User’s Unutilized Account’.

Each time a User participates in any contest on DPL11 platform, the pre-designated amount shall be debited in the User’s account. In debiting amounts from the User’s accounts towards the pre-designated amount of such user shall be debited from the User’s Unutilized Account and thereafter, any remaining amount of participation fee shall be debited from the User’s Winning Account.

In case there is any amount remaining to be paid by the User in relation to such User’s participation in any match(s) or Contest(s), the User will be taken to the designated payment gateway to give effect to such payment. In case any amount added by the User through such payment gateway exceeds the remaining amount of the pre-designated amount, the amount in excess shall be transferred to the User’s ‘Unutilized’ Account and will be available for use in participation in any match(s) or Contest(s) or for withdrawal in accordance with these Terms and Conditions.

Debits from the ‘Unutilized’ Account for enabling a user’s participation in a Contest shall be made in order of the date of credit of amounts in the ‘Unutilized’ Account, and accordingly amounts credited into ‘Unutilized’ Account earlier in time shall be debited first.

A User shall be permitted to withdraw any amounts credited into such User's 'Unutilized' Account for any reason whatsoever by contacting DPL11 Customer Support. All amounts credited into a User's 'Unutilized' Account must be utilised within 335 days of credit. In case any unutilised amount lies in the 'Unutilized' Account after the completion of 335 days from the date of credit of such amount, DPL11 reserves the right to forfeit such unutilised amount, without liability or obligation to pay any compensation to the User.

Withdrawal of any amount standing to the User's credit in the Winnings Account may be made by way of a request to DPL11 but shall occur automatically upon completion of 335 days from the date of credit of such amount in the User's Winnings Account. In either case, DPL11 shall affect an online transfer to the User's bank account on record with DPL11 within a commercially reasonable period of time. Such transfer will reflect as a debit to the User's Winnings Account. DPL11 shall not charge any processing fee for the online transfer of such amount from the Winnings Account to the User's bank account on record with DPL11. Users are requested to note that they will be required to provide valid photo identification and address proof documents for proof of identity and address for DPL11 to process the withdrawal request. The name mentioned on the User's photo identification document should correspond with the name provided by the User at the time of registration on DPL11, as well as the name and address existing in the records of the User's bank account as provided to DPL11. In the event that no bank account has been registered by the User against such User's account with DPL11, or the User has not verified his/her User account with DPL11, to DPL11's satisfaction and in accordance with these Terms and Conditions, DPL11 shall provide such User with a notification to the User's email address as on record with DPL11 at least 30 days prior to the Auto Transfer Date, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account by the Auto Transfer Date, DPL11 shall be entitled to forfeit any amounts subject to transfer on the Auto Transfer Date. Failure to provide DPL11 with a valid bank account or valid identification documents (to DPL11's satisfaction) may result in the forfeiture of any amounts subject to transfer in accordance with this clause.

Further, in order to conduct promotional activities, DPL11 may gratuitously issue Bonus points (Called as Cash Bonus) to the User for the purpose of participation in any Contest(s) and no User shall be permitted to transfer or request the transfer of any amount in to the Cash Bonus . The usage of any points issued shall be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such points must be used, as applied by DPL11 and notified to the User at the time of issue of such amount. The issue of any points to the user is subject to the sole discretion of DPL11 and cannot be demanded by any User as a matter of right. The issue of any such amount by Deam11 on any day shall not entitle the user to demand the issuance of such amount at any subsequent period nor create an expectation of recurring issue of such amount by DPL11 to such User. The bonus points/Cash Bonus granted to the user may be used by such User for setting off against the contribution to prize pool in any Contest, in accordance with these Terms and Conditions. The bonus points shall not be withdraw-able or transferrable to any other account of the User, including the bank account of such User, or of any other User or person, other that as part of the winnings of a User in any Contest(s). In case the User terminates his/her account with DPL11 or such account if terminated by DPL11, all bonus points granted to the user shall return to DPL11 and the User shall not have any right or interest on such points

All cash bonus credited in the User account shall be valid for a period of 14 days from the date of credit. The cash bonus shall lapse at the end of 14 days and the cash bonus amount shall not reflect in the User account.

Users agree that once they confirm a transaction on DPL11, they shall be bound by and make payment for that transaction.

The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that DPL11 has on third parties, any transactions on DPL11 Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Similarly, the utilization of the bonus points or money debited from 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Users agree not to raise any complaint or claim against DPL11 in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts.

A transaction, once confirmed, is final and no cancellation is permissible.

DPL11 may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.